Announcement
First, we would like to say thank you to the dedicated people who have supported us throughout the roller coaster of a journey. Being able to provide quality kits at a fair price while supporting our wonderful artists has been a great thing.
Unfortunately, our manufacturer decided to share misinformation and untruths about our business to 3rd parties not associated with our company. While we now know this collusion exists, we must wonder if there if others are also involved. At this point, it matters not. Congratulations, you win. Whomever(s) it was can sleep well knowing they've put a small business that just wanted to help artists and consumers connect.
We wanted to do something special, but it wasn't meant to be. In this debacle we never once asked anyone to take sides or not support anyone involved, the same consideration was not provided to us. After a day of vicious and hateful messages, topped off with screenshots demonstrating intentional collaboration with the manufacturer to slow production we cannot run a business this way. We bought the company when it was burdened with extreme debt. We paid that off, a fact verifiable. Regardless, we got into this business to put out some good in the world and customers and artists are being negatively impacted.
To our customers, you don’t deserve to be caught in this mess. We will be issuing refunds for all outstanding orders in the coming days. We are two people and must rest occasionally but are doing this as fast as possible. To those with tracking we cannot provide any further information other than the tracking number. To those issues refunds an automated e-mail is sent upon initiation and another once whatever method was used for payment has processed the request. We have no information on length of time, but you will be able to see that it was initiated and is in process. E-mails asking for updates on those two things will not be answered as we need the time to compute final royalties to pay the amazing artists that did not deserve to be impacted by this.
To our dedicated customers, thank you. You all are extraordinary people, and we are humbled to have met you. To those taking joy in this farce, we hope the closing of our company brings you whatever you are looking for. Our best wishes to all.